Terms and Conditions

Acupuncture Supplies of Porthcawl and www.acupuncturedirect.co.uk is part of a small family company, PMW Enterprises Ltd, and you can be assured that your orders are dealt with on an individual basis by Jill or Meredith in the same manner as all our mail and telephone orders are.


These products are intended for use by qualified practitioners only and therefore no responsibility will be taken for self medication. The purchaser will accept full responsibility for the safe and proper use of these devices and products. If you have any suggestions or comments please email us at enquires@acupuncturedirect.co.uk

Our Contact details:
Acupuncture Direct
7 Sawmill Yard,
Blair Atholl,
Perthshire, PH18 5TL
United Kingdom
Phone: 01796 482 114 (calls are charged at normal UK rates.)
Fax: 01796 482 111
Email: sales@acupuncturedirect.co.uk
VAT Registration Number: GB 729 063 723
Company Registration No. 357 4857
Registered Office: 59 Cowbridge Road East, Cardiff, CF11 9AE
Our office hours are Monday - Friday, 9am - 5pm. We have an answer phone outside office hours that short messages can be left on.


We can accept orders and payments by; telephone (+44 (0)1796 482 114), fax (+44 (0)1796 481 493), email (sales@acupuncturedirect.co.uk) and through this website and the Worldpay Secure Payment System. Or alternatively by post, by simply giving the description of goods and quantity of items required. After you have placed your order on-line, we will send a confirmation email to you summarising the order.

If you place an order offline, please contact us to arrange payment. If you decide to pay by cheque, we will wait until it clears before processing the order.


We accept payment in sterling by cheque made payable to "Acupuncture Supplies" or by Maestro, Delta VISA, or MasterCard. The company name for these charges on your statement will be "PMW Enterprises Porthcawl"


If for any reason we cannot despatch your order within 7 working days (excluding weekends), we will notify you by telephone or email. You will be given the opportunity to cancel the item(s) out of stock, or be given an expected date of delivery.

We cannot guarantee exact timescales for delivery. Royal Mail can take up to 14 days to deliver your package within the UK mainland. Orders for non-mainland UK may take slightly longer.


We retain the right to change the prices without notice. If prices on this website do not reflect our current retail price at anytime, you will be notified of the price difference and offered the option to accept the new price, or opt out of placing order.


Delivery charge for purchases on standard sized items:

Orders Under £15 = £2.50, £15.01 - £25 = £3.95, £25.01 - £50 = £4.95, Over £50 = £5.95

Various larger items will have their shipping costs calculated automatically based on size and weight.

These charges are for UK Mainland deliveries only. For delivery costs outside the UK please contact us for a quote.

If your order is lost or damaged in transit, please let us know promptly. Acupuncture Supplies cannot be held responsible for any lost, damaged or stolen packages.


Regrettably, due to local legislation TENS machines cannot be despatched to North America.


We always aim to achieve 100% customer satisfaction. Perceived faults can usually be resolved by a simple call to our Customer Services Team on +44 (0)1796 482 114, so please call or email us sales@acupuncturedirect.co.uk before returning goods.

We guarantee if you are not completely satisfied with your purchase from Acupuncture Supplies you can return it to us under our 14 day money back guarantee.

Should you require to return your order to us you should include paperwork with your original order number stated, a description of the defect, your name and address, a contact telephone number and state whether you would like a refund or replacement. Goods are returned at the customer's expense and we advise obtaining 'proof of delivery' as Acupuncture Supplies are not liable for goods lost in transit. If however damage has occurred to the goods in transit to our customers we would ask you to contact us immediately and return them to us as soon as possible (for which we will refund the postage) and we will either replace them or make a refund.

Acupuncture Supplies will refund the full amount of the products purchased, less the original postage and packing paid, as long as the products are returned in a new and unused condition.


If you need to contact us, please email us at sales@acupuncturedirect.co.uk, alternatively, you can call on +44 (0)1796 482 114 or fax us on +44 (0)1796 481 493. Alternatively you can write to us at, 7 Sawmill Yard, Blair Atholl, Perthshire, PH18 5TL, United Kingdom.


Information Collected - We only collect your personal details from you when you order an item from the website or request a catalogue. In addition, if you order from us, your delivery details will be collected. These details are passed to our accounts system and will be used to process your order. All information is collected lawfully and in accordance with the Data Protection Act 1998.

Disclosure of your Information - From time to time PMW Enterprises Ltd. (the parent company of www.acupuncturedirect.co.uk) may want to inform you of special offers or make your details available to carefully selected third parties whose products we feel may be of interest to you.

Please state during the checkout process if you do not wish to receive any such information from PMW Enterprises Ltd or Third Parties.


Our website may contain links to other websites and although we do not provide any customer information to these websites, they are outside our control and are not covered by our Privacy Policy. If you access other websites using the links provided, the operators of these websites may collect information from you which will be used by them in accordance with their Privacy Policy, which may differ from ours.


"Cookies" are small pieces of information that a website transfers to your computer's hard disk for record-keeping purposes. We use cookies within the ordering process to allow the shopping basket to function. Personal information cannot be collected via cookies and any other tracking technology. However, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Most browsers are set to accept cookies. If you prefer, you can set yours to refuse cookies. However, you may not be able to take full advantage of a website if you do so.


You have a right to access the personal data held about you. To obtain a copy of this information, please write to us at the following address: Privacy Officer, Acupuncture Supplies, 7 Sawmill Yard, Blair Atholl, Perthshire, United Kingdom, PH18 5TL, enclosing a cheque for £10.00 payable to "Acupuncture Supplies", to cover administration costs.

We reserve the right to make any changes to this policy. Any changes to this policy will be posted.


At Acupuncture Supplies we are aware of and take very seriously, the security and privacy issues surrounding the use of payment facilities via the Internet. As a result, we have taken every precaution, including the use of Worldpay for the transmission of all sensitive credit/debit card and payment information details. Worldpay are one of the leaders in Internet Payment Solutions, so you can be safe in the knowledge that your transaction details will remain safe and secure.

If you have any concerns regarding the security of this site please email enquires@acupuncturedirect.co.uk


This Terms does not affect your statutory rights as a consumer. Please note some of our processes are manual and errors can occur. We carry out frequent checks to detect any errors. If they do occur we will act immediately to minimise inconvenience and disappointment that may be caused. We reserve the right to cancel any order where obvious errors in pricing or product description have occurred.

Applicable law - These Terms and Conditions and any contract between us shall be governed by and interpreted in accordance with English Law and the English courts shall have jurisdiction over any disputes between us.

Statutory Rights - These Terms and Conditions are in addition to your statutory rights as a consumer, which remain unaffected.

WEEE Battery Regulations

You can now recycle your old electricals with us.

If you’re buying a new electrical item, we will recycle your old one for free

Why recycle?

Unwanted electrical equipment is the UKs fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We can help

We are pleased to offer our customers the chance to recycle their old electrical items.

We will take back and dispose of any products we have sold to you on a like for like basis if they are returned to us at this address.

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.

Anatomy Models

Please note that while all our anatomy models are an accurate representation of the human skeleton, we cannot guarantee that they are 100% anatomically correct.

IMPORTANT Please Read - Disclaimer: Even though every effort has been taken to ensure accuracy of all data, descriptions and specifications, we cannot guarantee that they are accurately correct. If you are unsure of any aspect of our products, please do not hesitate to contact us and we will gladly assist you.

NOTE: These products are intended for use by qualified practitioners only and therefore no responsibility will be taken for self medication. The purchaser will accept full responsibility for the safe and proper use of these devices.